Return&Refund

WE ARE ALWAYS HERE TO HELP.

If you are not completely satisfied with any part of your order, pls contact our service team:service@uniaux.com. We care about each customer`s concerns individually and will provide you with the instructions for guiding your return or exchange.

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN/EXCHANGE?

If you are returning your order, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned items were in good condition. Once your package has been delivered back to our ware-house, this can take up to 1-3 business days to finalize.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

HOW MAY I CONTACT YOU?

You may contact us by email at support@unaiux.com. The Uniaux support team operates 7 days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

WHAT DO WE NEED FROM YOU BEFORE THE REFUND?
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
We will review your claim and contact you if we need more information; If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.